Wireless Expense Management

Wireless Expense Management:

Wireless Expense Management from Breakaway Services is a fully managed program designed to both help reduce the cost of wireless service and reduce the time spent managing it.

We provide three primary values.

1. Command and Control: You will have one place to go for all mobile information, and only one place to go to update holder, allocation or other variable data.  You no longer have to rely on the carrier to update their billing data because this becomes your master repository for baseline data.
2. Savings: We provide monthly plan optimization AND we implement the changes for you!  Because there are over 10,000 different rate plans available from the different carriers, and each carrier provides their own electronic billing reports, organizations have found that optimizing rate plans, feature use and device turnover to be difficult, if not impossible.  Using technology makes it easy to compare a user’s trended use over three months and make recommendations for plan changes that will have a positive financial impact.

Feature Management:  By seeing how employees are using various features such as SMS, International Roaming, and Hardware Warranty we can help our clients significantly reduce costs.  For example, it is not uncommon to find that there are employees running $100 or more per month in SMS charges when unlimited plans are only $9.99.  It is also not uncommon to find that features are being paid for but under or not utilized.  A great example of this are unlimited data plans.  By looking at the actual data use, we can frequently reduce many unlimited plans to save money.

Pool Headroom and Seasonality:  Do you know how many minutes you are paying for that you are not using?  Are you able to tune your pool size to any seasonal factors that affect your business?  With our proactive pool adjustments we will minimize your waste, and use our innovative Voice Minutes Use Adjustments to make sure that each mobile users is charged for the minutes they use, not the minutes in their plan.  Without the constraint of having to have each individual user on a plan that fits their need we can focus on the needs of the organization and SAVE YOU MONEY!

3. Use Policy Management: With information at hand you will be able to implement policies around various expenses, such as 411 calling, SMS use, international roaming, international LD etc.  With reports that are easy to run and distribute, you now have the ability to set and enforce reasonable use policies for your mobile workforce.

We frequently find that employees are abusing various services, such as 411, international LD, international roaming etc.  By highlighting who is using these services and what they are costing the company, we can help with the establishment of good internal policies.  411 is a great example.  In one case, a client had 850 devices and was spending over $1,600 per month in 411 charges. Several employees were calling 411 40+ times per month.  By helping this client increase the visibility of such abuse they will be able to enforce better internal policy.

Non Use:  What happens when someone leaves the organization?  Are you able to get their device turned off or suspended in a timely manner?  Is communication in place to ensure this, every time?  Breakaway clients typically provide us with access to data from an employee authority system (HR or other) so that within the month an employee leaves, we are able to communicate this to the wireless team for action.

SERVICES DELIVERED

Every month we do the following

• Load billing data
• Provide online access to reporting, analysis and call level detail for three levels of users
  • The individual device holder (Employee).  Employees have access to their own records only.
  • A group or region management structure (typically the employee’s direct manager).  Managers have access to assigned employees only
  • Overall company wireless administrators who have access to all detail.
• Analyze all and determine needed rate plan and feature changes
• Analyze and deliver recommendations and raise issues with client
• Implement all approved changes
• Deliver customized reporting
• Process all Move Add Change Delete orders to the appropriate fulfillment channel (BSP, other partner, vendor etc.)
• Provide reporting for internal chargeback or other as required.