Retail
CURRENT ISSUES IN RETAIL
According to a 2004 survey by AMR Research and the National Retail Federation, retail CIOs stated that their largest overall expense investment was going toward telecommunication costs and this would represent the biggest slice of their operating expense budgets.
Because retail represents the second-largest industry in the US ($3.8 trillion in gross revenue annually) retail also represents one of the largest consumers of telecommunications services.
Today’s retailers need to sell more, retain more of every dollar and reduce the amount of capital they hold. These things need to be accomplished enterprise-wide, but also on a single-store level. Retailers are investing in network and telecommunications technology to help streamline supply chains and to help leverage the internet to manage procurement, enhance shipment control and increase sales.
Because gross margins typically run between 31 and 33 percent of sales, retailers are looking to technologies such as self checkout systems, personal shopping devices for customers, wireless handheld devices for store personnel, cashless payment alternatives and kiosks – all of which are expensive and add to the required telecommunications infrastructure. Gone are the days when retail store telecom was limited to a simple voice and fax line!
CURRENT SOLUTIONS IN RETAIL
Breakaway Services meets the needs of today’s retail organizations by providing concise and focused solutions to your Telecom Expense Management challenges.
One striking trend in retail is that more retailers are putting increased focus on core strengths and utilizing third parties to manage non-core functions. Telecom Expense Management is one such function that is ideally suited for third-party management.
Managing a large number of locations with a wide range of service types can and will consume a lot of a retailer’s IT staff time. The risk of inadequate management in this area is the potential loss of many thousands of dollars in sales, not to mention the potential cost of correction. Reviewing every invoice every month for accuracy needs to be done, but who has the time? Does it make sense for retailers to develop this competency in house?
Breakaway Services can help!
With CommWatch services in place, modern retailers can devote their time, IT resources and money to the mission at hand, improving retail efficiency. CommWatch eliminates wasted dollars and improves efficiency and performance.
CommWatch services not only free up valuable resources and recover money due to billing errors on your behalf, but also help provide better control over vendors and your overall telecom spend by providing quality reporting of expense and utilization trends. With the centralized inventory our experts will build for you, your control over this top 10 expense item increases dramatically. Being able to review the telecom expense and utilization by store will allow you to benchmark performance and enhance your core business.
Our experts will review every invoice and help you make needed changes to make certain your telecom environment remains healthy and robust. With our conversion to electronic billing you can be certain of accuracy and visibility.
With CommWatch in place you will be able to invest your money, internal resources and time in your primary mission with complete confidence that your telecom environment is both optimized and under control!
Why not call Breakaway Services today?
