New Return Policy – Sprint Satisfaction Guarantee
Effective September 16, Sprint is updating its return policy for new lines of activation, upgrades, devices and accessories. The return and exchange policy will change from 30 days to 14 days for all channels and all customers, including Corporate Liable, Federal, State and Local Government.
While the old Sprint Free Guarantee goes away, the Sprint Satisfaction Guarantee still gives customers 14 days to fall in love with our products and services. If you are not 100% satisfied, bring it back within 14 days of activation and Sprint will:
· Refund the device purchase price (as long as the device is complete and undamaged).
· Refund the activation/upgrade fee (if service is cancelled within 3 days of activation).
· Waive the Early Termination Fee (ETF) (as long as the device is returned).
· Customers will only be responsible for usage charges (included but not limited to Monthly Rate Charges, add-ons, casual or out-of-plan usage and related taxes and Sprint surcharges) incurred while using the phone.
· Devices activated prior to 11/14/2011 in Minnesota have up to 30 days from activation to qualify.
Sprint Satisfaction Guarantee: To qualify, call us to deactivate & return to place of purchase w/ complete, undamaged phone/device & receipt within 14 days of activation (30 days in MN until 11/13/11). You’re responsible for actual usage charges (monthly service charges, taxes, Sprint surcharges, etc.). We’ll refund your phone/device cost. We’ll also refund your activation fee if you deactivate within 3 days of activation. If you purchase your phone through a Sprint authorized dealer, additional dealer fees may apply. A $35 restocking fee may be charged unless prohibited. Visit Sprint.com/returns for full details.
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